Specialism

Agency Client Services & Leadership

The people who lead clients, teams and agencies.

Client services and agency leadership across PR, digital, integrated, creative, media and performance agencies.

Market at a glance

The people and work inside this market.

Typical briefs sit across these areas. These are examples, not a fixed career ladder or an exhaustive list.

Client Leadership

  • Account Manager
  • Account Director
  • Senior Account Director
  • Group Account Director / equivalent

Commercial & Client Services

  • Business Director
  • Client Director
  • Client Services Director
  • Senior commercial client leadership

Agency Leadership

  • Managing Partner
  • Managing Director
  • Agency leadership
  • Senior operational / commercial leadership

Where this fits

The people between the client, the team and the commercial reality.

Good agency client services people do considerably more than keep clients happy and move deadlines around.

At senior level they're balancing relationships, strategy, people, commercials, growth and whether the agency is actually delivering what it promised.

And agency titles are notoriously inconsistent.

An Account Director in one agency can be doing a Business Director's job somewhere else.

A Managing Partner can mean client leadership, commercial leadership, agency leadership, or all three.

That's why the title isn't enough.

Manchester-led. North West-rooted. UK-wide when the brief needs it.

This is about leading clients, teams and agencies. For a specialist PR, communications or content delivery brief, explore that market separately.

Explore PR, Communications & Content

The job title isn’t the brief

At senior agency level, the CV only tells you so much.

The agency name on a CV is not the same as the candidate’s contribution. Understand the client relationships they owned, the teams they led and the commercial decisions they actually made.

  • How do they handle difficult client situations?
  • What did they contribute commercially?
  • Will their leadership work within this agency’s model and culture?

Agency leadership in practice

Havas Media Network logo

Hiring a Managing Partner for Havas Media Manchester

A retained search for a senior agency leader that resulted in James Reddington joining Havas Media Manchester as Managing Partner — and later progressing into the leadership of the Manchester agency.

Read the Havas case study

Useful reading

Market context for a better brief.

For candidates

Looking for your next move?

Have a look at the roles I'm working on, or send me your details privately.

Agency Client Services & Leadership

Tell me what you're actually trying to hire.

Send me the brief, even if it's rough.

I'll give you a straight view on the role, salary, market, likely candidate pool and which hiring route makes sense.